Dementia Care Home

The Conifers

473-475 Green Lanes, London, London, N13 4BS

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds30
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2017-05-26

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement52
  • Food quality52
  • Healthcare55
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2017-05-26

  • Is this home safe?

    Good
    The Safe domain is rated Good. This means inspectors were satisfied that residents were protected from avoidable harm, that staffing was adequate, and that medicines and infection control were managed appropriately. However, the published inspection text contains no specific observations, incident data, staffing ratios or infection control detail to confirm how this looks day to day. The inspection took place in January 2021, during the COVID-19 pandemic, which means infection control practices would have been under particular scrutiny at that time. No information is available about falls management, night staffing numbers or agency staff usage.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain is rated Good. This covers training, care planning, healthcare access, nutrition and hydration. Inspectors were satisfied that the home met the standard across these areas at the time of the January 2021 inspection. The home lists dementia as a specialism, which implies some structured approach to dementia-specific care. No detail is available about the content or frequency of dementia training, how care plans are structured or reviewed, which healthcare professionals the home works with, or how food quality and dietary needs are managed.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain is rated Good. This is the domain families care most about — it covers staff warmth, dignity, respect and how staff treat your parent as an individual. Inspectors were satisfied that the standard was met in January 2021. However, the published report contains no direct observations of staff interactions, no resident or family quotes, and no specific examples of how dignity or independence are upheld in practice. Staff warmth and compassion — which together account for over 57% of our family score weighting — cannot be verified from the text alone.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain is rated Good. This covers activities, engagement, individuality, complaints handling and end-of-life care. Inspectors were satisfied that the home met the standard in January 2021. No specific information is available about the activities programme — its content, frequency, or how it is tailored to individuals. No detail is provided about how the home supports residents with advanced dementia who cannot join group activities, or how families are kept informed and involved in decisions.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain is rated Good. The home is run by The Conifers Healthcare Limited, with Mrs Alice Danquah Dokyi as Registered Manager and Mrs Lorna Barry as Nominated Individual. This indicates a defined governance structure is in place. A Good rating in Well-led suggests inspectors were satisfied that the home had adequate oversight, accountability and a culture that supported good practice. However, no specific information is available about manager tenure, how the culture is maintained, how staff are supported, or how the home responds to complaints and incidents.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team here specialises in dementia care and supporting adults over 65. They understand the unique needs that come with these conditions. The care team has experience supporting residents with different stages of dementia. They work to create an environment where people feel comfortable and understood. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

The Conifers Healthcare Limited holds a Good rating across all domains, but the inspection report available contains very limited detail — making it difficult to verify specific practices that families care most about. The score reflects the positive rating rather than rich evidence.

Homes in London typically score 68–82.
DCC Recommendation

Worth a visit

The Conifers Healthcare Limited, a 30-bed nursing home in Green Lanes, North London, holds a Good rating across all five inspection domains — Safe, Effective, Caring, Responsive and Well-led. The most recent inspection was carried out in January 2021, with a monitoring review in July 2023 that found no reason to change the rating. The home specialises in dementia care for adults over 65, is registered with two named leaders, and has maintained a consistent Good rating. That is a meaningful baseline and suggests a home that meets the required standard across the board. However, the published inspection text available for this report is exceptionally thin — providing almost no specific observations, resident testimony, staff quotes or detailed findings. This means the Good rating cannot be independently contextualised or verified in the way families deserve. The inspection is now over four years old, which is a significant gap given that staffing, leadership and culture can shift considerably in that time. Before visiting, ask specifically: how many permanent staff work on the dementia unit after 8pm, and how has staffing changed since 2021? On your visit, watch how staff interact with residents in corridors and communal areas — unhurried, personalised interactions are the clearest signal of a genuinely caring culture.

The three questions to ask when you visit

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In Their Own Words

How The Conifers describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What The Conifers says about itself

Friendly dementia care in a welcoming London setting

The Conifers Healthcare Limited – Expert Care in London

When you're looking for dementia care in London, finding somewhere that feels genuinely welcoming matters. The Conifers Healthcare Limited focuses on caring for adults over 65, with particular experience in supporting people living with dementia. If you're exploring care options, it's worth arranging a visit to get a feel for the atmosphere here.

Care & specialisms

Who they care for

    The team here specialises in dementia care and supporting adults over 65. They understand the unique needs that come with these conditions.

    How they describe their dementia care

    The care team has experience supporting residents with different stages of dementia. They work to create an environment where people feel comfortable and understood.

    “Getting to know a care home properly takes time — consider booking a tour to see if The Conifers feels right for your situation.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

    Not sure if it's dementia or just ageing? Here's the checklist your GP will use.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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